Shipping Policy

Freight Terms

• Freight is prepaid for small package shipments greater than $350.00, and truck shipments greater than $750.00 from any ISN warehouse.
• Freight prepaid terms do not apply to special orders, direct shipments or shipments outside of the continental United States.
• Certain freight intensive items are FOB shipping point (some compressors, bead blasting cabinets, valve machines, etc.)
• Certain additional fees for truck shipments are not covered under the prepaid terms (lift-gate, residential delivery, non-network carriers, etc.). These fees will either be billed at time of order, or after delivery.
• Minimum Order - $25 (a handling charge of $2.95 will be added to all orders less than $25.00)

Freight Shipments Damage and Loss

• Please be aware that freight delivery shipments often encounter rough handling resulting in damage or loss. In order to hold the freight companies accountable, the shipment must be thoroughly inspected before signing the delivery document. This includes inspecting for concealed damage.
• Whether the shipment will be received by you, a colleague, a family member or a customer it must be inspected.
• Damaged shipments must be refused or notated on the delivery document.

 


Thanks, Customer Services
support@productivetoolsnow.com